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FAQ

 

       1.      What methods of payment does your website accept?

       2.            Can I pay with a cheque?

       3.      Is my credit card information secure?

       4.      When will you ship my order?

       5.      How and when will my order be delivered?

       6.      Are there any hidden costs?

       7.      What does OEM stand for?

       8.      What is a compatible cartridge?

       9.      What's the difference between remanufactured, refilled, and compatible cartridges?

      10.   Can using compatible cartridges cause me problems?

      11.   Can we open a business account with you?

      12.   My printer doesn't recognise the cartridge, what can I do?

 

1.    What methods of payment does your website accept?

Filink offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Filink’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You can pay by all major credit cards (including American Express) and debit cards (including Maestro cards) issued by Indian banks. 

You can also use Internet Banking (covering 43 banks) to make your purchase.

You can also deposit cash/cheque directly into our bank account and inform us by email/phone. For more details please see our Payments page.


2.    Can I pay with a cheque?

Yes, we accept cheque payments from businesses and institutions. Please call our helpline number or send us an email at sales@filinkindia.com with your requirement and we will arrange for cheque payment. Please note that we reserve the right to accept/decline a request for accepting cheque payment without assigning a reason and this request is generally only accepted for established business houses and repeat customers.  


3.    Is my credit card information secure?

Yes, shopping at Filink is 100% safe. All Credit card and Debit card payments on Filink are processed through secure and trusted payment gateways managed by leading Indian banks.

Furthermore, the Banks ask you to enter an online password (also known as 3D Secure password) which acts as an additional layer of security for your card transaction. This 3D Secure password is not printed anywhere on the card and is known only to you, giving you the added assurance that only you can use your card to make purchases on the Internet. This makes your online transaction on Filink extremely safe and secure.

You can be assured that Filink offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.


4.    When will you ship my order?

All orders received before 4pm on working days (usually Monday to Friday, with the exception of bank holidays), when the item is in stock, will be shipped the very same day. That is our guarantee. Orders received after 4pm will be shipped the next business day.

 

5.    How and when will my order be delivered?

Your order will be delivered to you by express courier service to ensure speed and careful handling. Customers from most metro and second tier cities can generally expect their package to arrive within 2 days of order (if ordered before 4pm). Orders from rural towns can take 5 to 7 days depending on the courier connectivity of the particular town.


6.    Are there any hidden costs?

None. The amount mentioned is inclusive of all taxes and delivery charges.


7.    What does OEM stand for?

OEM stands for ‘Original Equipment Manufacturer,’ and in this case would mean HP, Canon, Samsung etc who manufacture the printers as well as the respective cartridges for those printers.


8.    What is a compatible cartridge?

A compatible cartridge is simply a printer ink cartridge (or toner cartridge) created for a certain range of machines by a third party – not by the initial producer of the printer. They all go through testing and meet stringent quality requirements just like OEM cartridges and work in much the same way, last just as long, and print to just as high a standard, but are almost always considerably cheaper.


9.    What’s the difference between Remanufactured, Refilled, and Compatible cartridges?

‘Remanufactured’ and ‘Refilled’ are simply different names for the same thing. These are recycled cartridges that have been collected by a third party cleaned, refilled and tested to ensure they meet the high standards as they did when they were first produced.

A ‘compatible’ cartridge is one that is made entirely afresh, and has not been recycled, produced by a third party for a certain printer.


10.   Can using compatible/remanufactured cartridges cause me problems?

No, or at least, it shouldn’t. The very few issues (under 2% of all cartridges – similar to OEM %age) we see are usually isolated problems with an individual item, and many of the others can be solved with simple procedures that you can do at home, such as running a cleaning cycle, wiping the ‘Smart Chip’ to ensure it is clean, and making sure that the cartridge is mounted correctly in the printer.

Most printer manufacturers will threaten to void the warranty of any machine that has been used with compatible cartridges, however it is illegal for them to actually carry out this threat, so they cannot void your manufacturer's warranty, or otherwise stop you from using remanufactured or compatible cartridges in products that they originally made.


11.   Can we open a business account with you?

Yes, all of our corporate clients have a business account with us. You will be assigned a single point of contact and billing and payments will be done on a monthly basis. Please call our helpline 022-22044444 to talk to one of our representatives.


12.   My printer doesn’t recognize the cartridge, what can I do?

The first thing to check is that the cartridge is compatible with the printer in question. If you are unsure, you can always contact us, and we can advise accordingly.

Another common error is in not putting the cartridge in properly; some printers require a little more force than others to get the cartridge to fit, and many people are understandably reluctant to put some more strength behind it, in fear of damaging an expensive piece of technology (that’s not to say that we encourage customers to go and put excessive force into fitting their ink).

If the cartridge has a copper contact plate you can try cleaning it with a small rubber or piece of cloth, then attempting to install the cartridge again. This is a common ‘fix’ for Epson printers. Please note that most issues are on a single cartridge, so try to avoid installing more than 1 cartridge at a time. That way, in the unlikely event you havea problem, you know which cartridge it is straight away.

As with many machines, turning it off and back on again after a few minutes can help it to clear its memory and work again.

Finally, most printers have a print head cleaning program, accessible either on the printer itself or in the attached computer,depending on make and model. This, with the ink cartridge installed, can be ran three or four times (for best results) to clean the heads and to push ink through, clearing any blockage.